Damaged Items: Contact us within 48 hours of delivery with photos and your order number.
Wrong Items: Report incorrect shipments within 7 days for a replacement/refund.
Unopened Bottles: Return in original packaging within 14 days for a full refund.
Opened or partially consumed alcohol (federal law prohibits resale).
Clearance/final sale items (marked as such at purchase).
Gift cards or promotional freebies.
Email: contact@laurelwoodliquors.com with:
Order number
Photos (if damaged/incorrect)
Reason for return
Our Fault? (Damage/wrong item): We’ll email a prepaid return label.
Changed Your Mind? Customer covers return shipping.
NJ Locals: Drop off unopened returns at our Palisades Park store.
Allow 3-5 business days for us to inspect returns.
Approved refunds issued via original payment method within 7-10 business days.
State Laws Apply: Alcohol returns must comply with NJ regulations.
Original Packaging: Labels and seals must be intact for unopened returns.
Third-Party Carriers: We’re not responsible for shipping delays/losses after pickup.
Check your bank account (some processors take 3-5 extra days).
Contact your card issuer.
If unresolved after 10 business days, email us at contact@laurelwoodliquors.com
Email: contact@laurelwoodliquors.com
